Frontline Group - Remote Tech Support | Quick Hire | Paid Training Starts Soon!

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<p><span style="font-size: 18pt; font-weight: bold;">Frontline Group - Remote Tech Support | Quick Hire | Starts Soon!</span></p> <p><br><br></p> <p><br><br></p> <p><br><br></p> We are hiring immediately for a<span> </span><span style="font-weight: bold;">short-term, remote support project.</span><span> </span><span style="font-weight: bold;">Paid training and limited spots available</span>. This is a<span> </span><span style="font-weight: bold;">first come, first served</span> opportunity we are sharing with you, if you're ready to jump in, don't wait! <br> <span style="font-weight: bold;"> Position Overview</span> <ul> <li> <span style="font-weight: bold;">Role</span>: Tier 1 Tech Support – General Customer Support for an ISP </li> <li> <span style="font-weight: bold;">Pay</span>: $14.25/hour (temp position with the possibility of extension based on company needs) </li> <li> <span style="font-weight: bold;">Schedule</span>: Your 8-hour shift will be between 6am-7pm PST </li> <li> <span style="font-weight: bold;">Project Duration</span>: 1 to 5 weeks depending on performance and company needs </li> <li> <span style="font-weight: bold;">Training</span>: Paid  </li> <li> <span style="font-weight: bold;">OT Available</span>: Yes (based on company needs) </li> <li> <span style="font-weight: bold;">Job Focus</span>: Supporting users during move-ins, assisting with internet setup, basic troubleshooting, and general tech support </li> </ul> <br><br> <span style="font-weight: bold;">You Must Meet the Following Requirements:</span> <ul> <li> Be<span> </span><span style="font-weight: bold;">18 years or older</span> </li> <li> Be<span> </span><span style="font-weight: bold;">legally authorized to work in the U.S.</span> </li> <li> Able to provide<span> </span><span style="font-weight: bold;">customer service in a friendly and professional way</span> </li> <li> Have a<span> </span><span style="font-weight: bold;">quiet, distraction-free home workspace</span> </li> <li> Have<span> </span><span style="font-weight: bold;">basic tech knowledge</span>, including knowing the difference between a<span> </span><span style="font-weight: bold;">modem and a router</span> </li> </ul> <br><br> <span style="font-weight: bold;">Required Technical Equipment (Not Provided)</span> <ul> <li> <span style="font-weight: bold;">Windows-based laptop or desktop</span> (Macs, Chromebooks, tablets, iPads are not compatible, you will be asked to share your screen during the interview to test your computer specs) </li> <li> <span style="font-weight: bold;">8GB of RAM minimum</span><span> </span>(16GB preferred) </li> <li> <span style="font-weight: bold;">Dual monitors</span> (your laptop or PC is considered one and one additional monitor is needed) and a<span> </span><span style="font-weight: bold;">high-quality headset</span> </li> <li> <span style="font-weight: bold;">Hardwired internet connection with an ethernet cable only</span> (No Wi-Fi, mobile hotspots, or satellite internet) </li> <li> Minimum download speed:<span> </span><span style="font-weight: bold;">20 Mbps</span> </li> <li> Minimum upload speed:<span> </span><span style="font-weight: bold;">10 Mbps, with a Ping of 20 or lower</span> </li> <li> Test your speed at:<span> </span><a rel="noopener noreferrer" href="https://www.speedtest.net/">www.speedtest.net</a> (if you are interested, please run this test on your laptop or PC,<span> (</span><span style="color: rgb(237, 92, 87);">not from your cell phone</span>), please attach the screenshot in your response to this application. </li> </ul> <br><br> <span style="font-weight: bold;"> 3 Training Classes – Limited Spots Available, once class #1 is filled we will push you toward the second and third class.</span> <br><br> <span style="font-weight: bold;">Class 1<span> </span></span>(3 candidates needed) <ul> <li> <span style="font-weight: bold;">Orientation</span>: Tuesday, July 30 | 10:00 AM – 2:00 PM PST </li> <li> <span style="font-weight: bold;">Training</span>: July 31 – Aug 1 | 7:00 AM – 2:30 PM PST </li> <li> <span style="font-weight: bold;">Go Live</span>: August 3rd or 4th, we will confirm during the interview </li> <li> <span style="font-weight: bold;">Project Duration</span>: Up to 5 weeks </li> </ul> <span style="font-weight: bold;">Class 2 <span> </span></span>(12 candidates needed) <ul> <li> <span style="font-weight: bold;">Orientation</span>: Tuesday, August 6 | 10:00 AM – 2:00 PM PST </li> <li> <span style="font-weight: bold;">Training</span>: August 7–8 | 7:00 AM – 2:30 PM PST </li> <li> <span style="font-weight: bold;">Go Live</span>: August 10th or 11th, we will confirm during the interview </li> <li> <span style="font-weight: bold;">Project Duration</span>: 3 weeks </li> </ul> <span style="font-weight: bold;">Class 3<span> </span></span>(11 candidates needed) <ul> <li> <span style="font-weight: bold;">Orientation</span>: Tuesday, August 13 | 10:00 AM – 2:00 PM PST </li> <li> <span style="font-weight: bold;">Training</span>: August 14–15 | 7:00 AM – 2:30 PM PST </li> <li> <span style="font-weight: bold;">Go Live</span>: August 17th or 18th, we will confirm during the interview </li> <li> <span style="font-weight: bold;">Project Duration</span>: 1 week (with potential to extend based on companies' needs and performance) </li> </ul> <br><br> <br><br> <span style="font-weight: bold;">Apply Now</span> If you meet the qualifications and are ready to get started, reply to this email ASAP with: <ul> <li> Confirmation of your equipment </li> <li> A screenshot of your internet speed test (performed on your laptop or PC, (not your cell phone)<span> </span><a rel="noopener noreferrer" href="https://www.speedtest.net/">https://www.speedtest.net/</a> <br> </li> </ul> <br><br> <span style="font-weight: bold;">Spots are limited</span> and filled on a<span> </span><span style="font-weight: bold;">first come, first served</span> basis, please reply as soon as possible if interested. This project has been confirmed and we are looking forward to hearing from interested candidates. <br> <br> <p><span>All of these requirements will be verified in your interview. </span></p> <p><br></p> <p><span><em>Note: Some benefits are subject to eligibility requirements, including employment term and other factors.</em></span></p> <p><br></p> <p><span style="font-weight: bold;">About Us</span></p> <p><span>Frontline Call Center is a W2 employer that does not hire independent contractors.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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